I called customer support today, and guess what, my console is still at the repair center in Germany. The swedish supporter couldn't tell me when I can expect to receive it, she did promise me compensation for the bad service though. I'm supposed to call them again when I receive it, and the size of the compensation will depend on how long I've been waiting. One free year of Xbox Live Gold? Well, thank you very much Microsoft, looks like you don't suck so much after all.
All posts tagged “xbox 360”
Ring of Death – Day 25
I still haven't received my repaired Xbox 360 (missed the Halo 3 beta), and I should have it no later than tomorrow. Looks like I need to call customer support and whine. Crap.
Ring of Death – Day 5
UPS picked up the console today, which means I should have it back before the 12th of June, so I’ll probably miss the Halo 3 beta. Do I feel stupid about buying Crackdown now? Yup.
Ring of Death – Day 2
I received the mentioned labels, packed the console but I can’t call UPS until monday.
Bye, bye. :'(
Ring of Death – Day 1
My Xbox 360 is busted, it just started off as freezes once in a while, but now I get the dreaded Ring of Death when I try to turn it on. So, today my experience with Microsofts’ Customer Support started, it’ll hopefully be a quick and smooth ride. Apparently this is what happens when you need to return your Xbox 360 for repair:
Microsoft either sends or e-mails you a bunch of labels (I chose to get mine e-mailed, still waiting for it).
Then you pack your console in a box (just the console, no wires, no harddisk, yay for keeping settings and savegames) and tape the labels on it.
You’ll also receive a phone number for UPS, you call them and set a date for them to come and get the console.
15 work days after they pick it up, you’ll receive your console again, if you haven’t received it you can call the Customer Support again to whine… and stuff.